![]() Some of these innovative startups focus on the agents themselves, helping them improve performance, while others are disrupting customer service through cutting-edge technology such as artificial intelligence, augmented reality, and advanced big data analytics. These small and innovative startups are driving change by introducing disruptive solutions. Customer support startups that take a digital-first approach are springing up everywhere, presenting unique ideas that are changing the way we think about “customer service.” The pandemic has ushered in a “digital first” world, and the Customer Service industry has responded. We have also added new players to the list who are introducing new call center tech solutions, setting trends and making their mark on the industry. We picked out 8 call center startups that each brought unique and innovative ideas to the customer care space as well as insights on market trends. ![]()
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